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DDaT26286 - Future Customer Management System Discovery Project - FCMD
Published 6 Oct 2026
6 Oct 2026
- Primary CPV
-
71621000 *
Technical analysis or consultancy services
- Location
- 🇬🇧 Hackney and Newham, London
- Value
- £197,050
- Contract
-
6 months Duration
21/09/2026 31/03/2027
- Contract Types
-
71 *Architectural, engineering & inspection...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
14 Westfield Avenue, Stratford, London, E20 1HZ, United Kingdom · UKI41
Contact
Award Criteria
Not specified
Related tenders
Advisory, Conciliation and Arbitration S...
All notices from this publisher Same CPV code
71621000 *
All notices with this CPV code
Reference: DDaT26286
Procurement Description
***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION *****
This procurement is being concluded following a mini competition under the GCA RM1043.9 - Digital Outcomes and Specialists 7 (DOS 7) Framework.
Brief Description of Requirement
The requirement is to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services.
Awarded to
Full CPV breakdown
- 71621000 — Technical analysis or consultancy services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Award under framework
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 06 Oct 2026 10:17
- OCID
- ocds-h6vhtk-06e18f
- Notice ID
- DDaT26286
Organisations on this notice
UK Shared Business Services Ltd
Procuring Entity, Process Contact Point
Polaris House, North Star Avenue, Swindon, SN2 1FF, United Kingdom
DD•••••
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GB-PPON PMPN-7535-GNTG
FDM Group Limited
Supplier Large
Cottons Lane, London, SE1 2QG, United Kingdom
en•••••
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GB-PPON PHZR-2856-BHDV
Full notice record
61 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Advisory, Conciliation and Arbitration Service |
| Party 1 › Address › Street | 14 Westfield Avenue, Stratford |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E20 1HZ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI41 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | UK Shared Business Services Ltd |
| Party 2 › Address › Street | Polaris House, North Star Avenue |
| Party 2 › Address › Town / city | Swindon |
| Party 2 › Address › Postcode | SN2 1FF |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKK14 |
| Party 2 › Role › Role 1 | Procuring entity |
| Party 2 › Role › Role 2 | Process contact point |
| Party 2 › Role Details | Shared Service Provider |
| Party 3 › Name | FDM Group Limited |
| Party 3 › Address › Street | Cottons Lane |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | SE1 2QG |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKI44 |
| Party 3 › Role | supplier |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
Buyer
| Name | Advisory, Conciliation and Arbitration Service |
Tender
| Title | DDaT26286 - Future Customer Management System Discovery Project - FCMD |
| Description | Procurement Description ***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the GCA RM1043.9 - Digital Outcomes and Specialists 7 (DOS 7) Framework. Brief Description of Requirement The requirement is to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. |
| Status | complete |
| Procedure type | selective |
| Procedure | Award under framework |
| Competitive | Yes |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | FDM Group Limited |
| Item › CPV › Description | Technical analysis or consultancy services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 21 Sep 2026 |
| Contract period › End | 31 Mar 2027 |
| Value › Value incl. VAT | £236,460 |
| Value › Value | £197,050 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 17 Sep 2026 |
| No Agreed Metrics Rationale | Not required |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/094111-2026 |
| Document › Published | 6 Oct 2026 |