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DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
Published 11 Aug 2026
11 Aug 2026
- Primary CPV
-
71621000 *
Technical analysis or consultancy services
- Location
- 🇬🇧 Hackney and Newham, London
- Value
- £197,050
- Contract
-
7 months Duration
24/08/2026 31/03/2027
- Contract Types
-
71 *Architectural, engineering & inspection...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
14 Westfield Avenue, Stratford, London, E20 1HZ, United Kingdom · UKI41
Contact
Award Criteria
Not specified
Related tenders
Advisory, Conciliation and Arbitration S...
All notices from this publisher Same CPV code
71621000 *
All notices with this CPV code
Reference: DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution.
The maximum value of this procurement is £200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement.
Full CPV breakdown
- 71621000 — Technical analysis or consultancy services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Award under framework
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 11 Aug 2026
- Standstill period ends
- 21 Aug 2026
- Language
- EN
- Published
- 11 Aug 2026 15:01
- OCID
- ocds-h6vhtk-06e18f
- Notice ID
- DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
Organisations on this notice
UK Shared Business Services Ltd
Procuring Entity, Process Contact Point
Polaris House, North Star Avenue, Swindon, SN2 1FF, United Kingdom
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GB-PPON PMPN-7535-GNTG
Supplier Large
3rd Floor, Cottons Centre, London, SE1 2QG, United Kingdom
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GB-COH 02542980
Key dates
- Future Signature Date
- 24 Aug 2026 · Scheduled
Full notice record
62 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | Advisory, Conciliation and Arbitration Service |
| Party 1 › Address › Street | 14 Westfield Avenue, Stratford |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E20 1HZ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI41 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | UK Shared Business Services Ltd |
| Party 2 › Address › Street | Polaris House, North Star Avenue |
| Party 2 › Address › Town / city | Swindon |
| Party 2 › Address › Postcode | SN2 1FF |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKK14 |
| Party 2 › Role › Role 1 | Procuring entity |
| Party 2 › Role › Role 2 | Process contact point |
| Party 2 › Role Details | Procurement Shared Service |
| Party 3 › Name | FDM GROUP LIMITED |
| Party 3 › Address › Street | 3rd Floor, Cottons Centre |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | SE1 2QG |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKI44 |
| Party 3 › Role | supplier |
| Party 3 › Link | http://FDMgroup.com |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
Buyer
| Name | Advisory, Conciliation and Arbitration Service |
Tender
| Title | DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD |
| Description | This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution. The maximum value of this procurement is £200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement. |
| Status | complete |
| Procedure type | selective |
| Procedure | Award under framework |
| Competitive | Yes |
| Lot › Status | complete |
Awards
| Status | pending |
| Date | 11 Aug 2026 |
| Value › Value incl. VAT | £236,460 |
| Value › Value | £197,050 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | FDM GROUP LIMITED |
| Item › CPV › Description | Technical analysis or consultancy services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Standstill period › End | 21 Aug 2026 |
| Contract period › Start | 24 Aug 2026 |
| Contract period › End | 31 Mar 2027 |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/076317-2026 |
| Document › Published | 11 Aug 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 24 Aug 2026 |
| Milestone › Status | scheduled |