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Talkative Enterprise Platform Licence via RM6116
Published Yesterday
3 Nov 2026
Closed 13 May 2026
- Primary CPV
-
32412100 *
Telecommunications network
- Location
- 🇬🇧 North East
- Value
- £31,950
- Contract
-
1 year Duration
22/05/2026 21/05/2027
- Contract Types
-
32 *Radio, TV & telecommunications equipmentFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
County Hall, DURHAM, DH15UQ, England · North East
Contact
Award Criteria
Not specified
Related tenders
Durham County Council
All notices from this publisher Same CPV code
32412100 *
All notices with this CPV code
Reference: 003504 / OPEN2026976
Durham County council requires the renewal of annual Talkative enterprise licence (including AI licence) to allow Customer Service and frontline digital interactivity to continue for DCC customers, therefore due to the short nature of this contract, it was identified that liaising directly with the incumbent provider via RM6116 was the most suitable RtM.
Awarded to
Full CPV breakdown
- 32412100 — Telecommunications network (primary)
- 32500000 — Telecommunications equipment and supplies
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 13 May 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- Yes
- Language
- EN
- Published
- 03 Nov 2026 16:26
- Deadline
- 13 May 2026 12:00
- OCID
- ocds-b5fd17-9d6d3433-8c82-4651-bbfc-a731fff6f3a9
- Notice ID
- 003504 / OPEN2026976
Organisations on this notice
Maintel Europe Limited
Supplier Large
69 Leadenhall Street, London, EC3A 2BG
GB-COH 02665837
Full notice record
41 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Talkative Enterprise Platform Licence via RM6116 |
| Description | Durham County council requires the renewal of annual Talkative enterprise licence (including AI licence) to allow Customer Service and frontline digital interactivity to continue for DCC customers, therefore due to the short nature of this contract, it was identified that liaising directly with the incumbent provider via RM6116 was the most suitable RtM. |
| Status | complete |
| CPV › Description | Telecommunications network |
| CPV › Description | Telecommunications equipment and supplies |
| Item › Delivery › Region (NUTS) | North East |
| Item › Delivery › Country | United Kingdom |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 13 May 2026 |
| Contract period › Start | 22 May 2026 |
| Contract period › End | 21 May 2027 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | Yes |
| Category | services |
Organisations
| Party 1 › Name | Durham County Council |
| Party 1 › Identifier › Legal Name | Durham County Council |
| Party 1 › Address › Street | County Hall |
| Party 1 › Address › Town / city | DURHAM |
| Party 1 › Address › Postcode | DH15UQ |
| Party 1 › Address › Country | England |
| Party 1 › Role | buyer |
| Party 2 › Name | Maintel Europe Limited |
| Party 2 › Identifier › Legal Name | Maintel Europe Limited |
| Party 2 › Address › Street | 69 Leadenhall Street, London, EC3A 2BG |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Durham County Council |
Awards
| Status | active |
| Date | 13 May 2026 |
| Published | 3 Nov 2026 |
| Value › Value | £31,950 |
| Value › Currency | GBP |
| Supplier › Name | Maintel Europe Limited |
| Contract period › Start | 22 May 2026 |
| Contract period › End | 21 May 2027 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/17330924-f240-4546-9... |
| Document › Published | 3 Nov 2026 |