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Eckho IVR Renewal & Upgrade via RM6116
Published Yesterday
3 Nov 2026
Closed 30 Jul 2026
- Primary CPV
-
32412100 *
Telecommunications network
- Location
- 🇬🇧 North East
- Value
- £208,682
- Contract
-
2 years Duration
01/08/2026 31/07/2028
- Contract Types
-
32 *Radio, TV & telecommunications equipmentFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
County Hall, DURHAM, DH15UQ, England · North East
Contact
Award Criteria
Not specified
Related tenders
Durham County Council
All notices from this publisher Same CPV code
32412100 *
All notices with this CPV code
Reference: 003842 / OPEN20261578
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Awarded to
Full CPV breakdown
- 32412100 — Telecommunications network (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 30 Jul 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- Yes
- Language
- EN
- Published
- 03 Nov 2026 16:23
- Deadline
- 30 Jul 2026 12:00
- OCID
- ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd
- Notice ID
- 003842 / OPEN20261578
Organisations on this notice
Supplier Large
5th Floor Landmark House, 69 Leadenhall Street, London, EC3A 2BG, United Kingdom
GB-COH 02665837
Full notice record
40 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Eckho IVR Renewal & Upgrade via RM6116 |
| Description | Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement. |
| Status | complete |
| CPV › Description | Telecommunications network |
| Item › Delivery › Region (NUTS) | North East |
| Item › Delivery › Country | United Kingdom |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 30 Jul 2026 |
| Contract period › Start | 1 Aug 2026 |
| Contract period › End | 31 Jul 2028 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | Yes |
| Category | services |
Organisations
| Party 1 › Name | Durham County Council |
| Party 1 › Identifier › Legal Name | Durham County Council |
| Party 1 › Address › Street | County Hall |
| Party 1 › Address › Town / city | DURHAM |
| Party 1 › Address › Postcode | DH15UQ |
| Party 1 › Address › Country | England |
| Party 1 › Role | buyer |
| Party 2 › Name | Maintel Europe Ltd |
| Party 2 › Identifier › Legal Name | Maintel Europe Ltd |
| Party 2 › Address › Street | 5th Floor Landmark House, 69 Leadenhall Street, London, EC3A 2BG, United Kingdom |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Durham County Council |
Awards
| Status | active |
| Date | 30 Jul 2026 |
| Published | 3 Nov 2026 |
| Value › Value | £208,681.54 |
| Value › Currency | GBP |
| Supplier › Name | Maintel Europe Ltd |
| Contract period › Start | 1 Aug 2026 |
| Contract period › End | 31 Jul 2028 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/c32d97c7-a08a-4344-b... |
| Document › Published | 3 Nov 2026 |