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TENDER
Active Services
Managed Network Services
Published Yesterday
12 Nov 2026
Deadline in 31 days
- Primary CPV
-
64200000 *
Telecommunications services
- Location
- 🇬🇧 Bexley and Greenwich, London
- Value
- £16,000,000
- Contract
-
5 years Duration
08/07/2027 07/07/2032
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
The Woolwich Centre, 35 Wellington Street, London, SE18 6HQ, United Kingdom · UKI51
Contact
Award Criteria
- Network Architecture & Design (6%)
- Wi-Fi Services (3%)
- Cloud & Multi-Cloud Networking (4%)
- Security & Firewall Management (4%)
- Voice & Unified Communications (3%)
- Monitoring & Tooling (3%)
- ITIL Service Management (3%)
- Service Desk & SIAM Integration (2%)
- Support Model (3%)
- Major Incident Management (2%)
- Reporting & Governance (2%)
- Transition Plan (5%)
- Service Continuity (3%)
- Knowledge Transfer (1%)
- Risk and Dependencies (1%)
- Continuous Service Improvement (2%)
- Innovation (2%)
- Network Optimisation (1%)
- Teams / Unified Communications Evolution (1%)
- Cost Control (2%)
- Relevant Experience (3%)
- Fortinet & Palo Alto Expertise (2%)
- SIAM Experience (1%)
- Team & Resources (1%)
- Social Value (10%)
- Total Whole Life Costs (20%)
- Implementation Costs (4%)
- Rate Card (4%)
- Infrastructure renewal (2%)
- Bidding Documents (supplierlive.proactisp2p.com) · Bidding Documents
Related tenders
Royal Borough of Greenwich
All notices from this publisher Same CPV code
64200000 *
All notices with this CPV code
Reference: ocds-h6vhtk-06d952
The Royal Borough of Greenwich is seeking a Managed Service Provider (MSP) to deliver a fully managed network service. The Council operates a substantial and geographically distributed network estate across multiple locations throughout the borough, comprising of several hundred network and security devices that support approximately 4,000 staff and the delivery of services to around 300,000 residents.
The Managed Service Provider (MSP) will provide end-to-end management of the Council's network services and the core scope of services include:
• LAN and WAN management
• Wi-Fi infrastructure across all sites
• Internet connectivity and external access services
• Network security services (including firewalls and secure access)
• Connectivity to cloud platforms (including multi-cloud and SaaS services)
• Voice and unified communications support (Teams telephony ecosystem)
• Third-party connectivity and supplier integration.
• Advice and guidance on networking design, best practice and security.
The Council operates a multi-supplier environment and expects the successful supplier to work collaboratively within a Service Integration and Management (SIAM) model. The supplier shall maintain effective working relationships with Council teams, incumbent suppliers, strategic partners, and third-party providers to ensure the seamless delivery of services.
Full CPV breakdown
- 64200000 — Telecommunications services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- For a period or period(s) of up to 5 years in totality.
- Submission method
- All submissions must be made through Proactis. https://supplierlive.proactisp2p.com/Account/Login
- Award decision expected
- 23 Dec 2026
- Covered by GPA
- Yes
- Language
- EN
- Published
- 12 Nov 2026 16:43
- Deadline
- 14 Dec 2026 17:00
- OCID
- ocds-h6vhtk-06d952
- Notice ID
- ocds-h6vhtk-06d952
Full notice record
167 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Name | Royal Borough of Greenwich |
| Address › Street | The Woolwich Centre, 35 Wellington Street |
| Address › Town / city | London |
| Address › Postcode | SE18 6HQ |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKI51 |
| Role | buyer |
| Classification › Description | Public authority - sub-central government |
Buyer
| Name | Royal Borough of Greenwich |
Tender
| Title | Managed Network Services |
| Status | active |
| Item › CPV › CPV 1 › Description | Telecommunications services |
| Item › CPV › CPV 2 › Description | Internet services |
| Item › Delivery › Region (NUTS) | UKI51 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £19,200,000 |
| Value › Value | £16,000,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Category | services |
| Above threshold | Yes |
| Covered by | GPA |
| How to submit | All submissions must be made through Proactis. https://supplierlive.proactisp2p.com/Account/Login |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 14 Dec 2026 |
| Award decision period › End | 23 Dec 2026 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £19,200,000 |
| Lot › Value › Value | £16,000,000 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Network Architecture & Design |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 6 |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Wi-Fi Services |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Cloud & Multi-Cloud Networking |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 4 |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 4 › Name | Security & Firewall Management |
| Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 4 |
| Lot › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 5 › Name | Voice & Unified Communications |
| Lot › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 6 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 6 › Name | Monitoring & Tooling |
| Lot › Award criteria › Criterion › Criterion 6 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 6 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 7 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 7 › Name | ITIL Service Management |
| Lot › Award criteria › Criterion › Criterion 7 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 7 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 8 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 8 › Name | Service Desk & SIAM Integration |
| Lot › Award criteria › Criterion › Criterion 8 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 8 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 9 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 9 › Name | Support Model |
| Lot › Award criteria › Criterion › Criterion 9 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 9 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 10 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 10 › Name | Major Incident Management |
| Lot › Award criteria › Criterion › Criterion 10 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 10 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 11 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 11 › Name | Reporting & Governance |
| Lot › Award criteria › Criterion › Criterion 11 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 11 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 12 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 12 › Name | Transition Plan |
| Lot › Award criteria › Criterion › Criterion 12 › Weighting › Weight | 5 |
| Lot › Award criteria › Criterion › Criterion 12 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 13 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 13 › Name | Service Continuity |
| Lot › Award criteria › Criterion › Criterion 13 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 13 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 14 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 14 › Name | Knowledge Transfer |
| Lot › Award criteria › Criterion › Criterion 14 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 14 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 15 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 15 › Name | Risk and Dependencies |
| Lot › Award criteria › Criterion › Criterion 15 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 15 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 16 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 16 › Name | Continuous Service Improvement |
| Lot › Award criteria › Criterion › Criterion 16 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 16 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 17 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 17 › Name | Innovation |
| Lot › Award criteria › Criterion › Criterion 17 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 17 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 18 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 18 › Name | Network Optimisation |
| Lot › Award criteria › Criterion › Criterion 18 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 18 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 19 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 19 › Name | Teams / Unified Communications Evolution |
| Lot › Award criteria › Criterion › Criterion 19 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 19 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 20 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 20 › Name | Cost Control |
| Lot › Award criteria › Criterion › Criterion 20 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 20 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 21 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 21 › Name | Relevant Experience |
| Lot › Award criteria › Criterion › Criterion 21 › Weighting › Weight | 3 |
| Lot › Award criteria › Criterion › Criterion 21 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 22 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 22 › Name | Fortinet & Palo Alto Expertise |
| Lot › Award criteria › Criterion › Criterion 22 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 22 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 23 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 23 › Name | SIAM Experience |
| Lot › Award criteria › Criterion › Criterion 23 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 23 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 24 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 24 › Name | Team & Resources |
| Lot › Award criteria › Criterion › Criterion 24 › Weighting › Weight | 1 |
| Lot › Award criteria › Criterion › Criterion 24 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 25 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 25 › Name | Social Value |
| Lot › Award criteria › Criterion › Criterion 25 › Weighting › Weight | 10 |
| Lot › Award criteria › Criterion › Criterion 25 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 26 › Type | cost |
| Lot › Award criteria › Criterion › Criterion 26 › Name | Total Whole Life Costs |
| Lot › Award criteria › Criterion › Criterion 26 › Weighting › Weight | 20 |
| Lot › Award criteria › Criterion › Criterion 26 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 27 › Type | price |
| Lot › Award criteria › Criterion › Criterion 27 › Name | Implementation Costs |
| Lot › Award criteria › Criterion › Criterion 27 › Weighting › Weight | 4 |
| Lot › Award criteria › Criterion › Criterion 27 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 28 › Type | cost |
| Lot › Award criteria › Criterion › Criterion 28 › Name | Rate Card |
| Lot › Award criteria › Criterion › Criterion 28 › Weighting › Weight | 4 |
| Lot › Award criteria › Criterion › Criterion 28 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 29 › Type | price |
| Lot › Award criteria › Criterion › Criterion 29 › Name | Infrastructure renewal |
| Lot › Award criteria › Criterion › Criterion 29 › Weighting › Weight | 2 |
| Lot › Award criteria › Criterion › Criterion 29 › Weighting › Weight type | Percentage exact |
| Lot › Suitable for › SMEs | Yes |
| Lot › Contract period › Start | 8 Jul 2027 |
| Lot › Contract period › End | 7 Jul 2032 |
| Lot › Contract period › Can be extended to | 7 Jul 2037 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | For a period or period(s) of up to 5 years in totality. |
| Lot Details › No Lots Division Rationale | It has been concluded that a single supplier model represents the most appropriate delivery approach. Dividing the requirement into multiple lots would create significant interface and interoperability risks, dilute accountability for service performance, increase contract management complexity and could adversely affect service delivery. |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Bidding documents |
| Document › Document 2 › Link | https://supplierlive.proactisp2p.com/Account/Login |
| Document › Document 3 › Document type | Tender notice |
| Document › Document 3 › Description | Tender notice on Find a Tender |
| Document › Document 3 › Link | https://www.find-tender.service.gov.uk/Notice/107747-2026 |
| Document › Document 3 › Published | 12 Nov 2026 |
| Has Recurrence | Yes |
| Recurrence › Dates › Start | 1 Nov 2031 |