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AWARD
Complete
Ticket Vending Machines (Retail Systems)
Published 17 Oct 2025
17 Oct 2025
- Primary CPV
-
30144200 *
Ticket-issuing machines
- Location
- 🇬🇧 North East
- Value
- £2,909,562
- Contract
-
4 years Duration
01/12/2025 01/12/2029
- Contract Types
-
30 *Office & computing machinery and supplie...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
1 Admiral Way, Sunderland, SR3 3XP, United Kingdom · UKC
Contact
Award Criteria
Not specified
Related tenders
THE CHILTERN RAILWAY COMPANY LIMITED
All notices from this publisher Same CPV code
30144200 *
All notices with this CPV code
Reference: ocds-h6vhtk-05ced9
Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs.
In addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed.
Awarded to
Full CPV breakdown
- 30144200 — Ticket-issuing machines (primary)
Notice details
- Buyer type
- Utility
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Direct award
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Contract can be extended to
- 1 Dec 2031
- Renewal
- Option to allow Chiltern to Extend for 2 years
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 17 Oct 2025 13:39
- OCID
- ocds-h6vhtk-05ced9
- Notice ID
- ocds-h6vhtk-05ced9
Organisations on this notice
Flowbird Transport Limited
Supplier SME
10 Willis Way, Fleets Industrial Estate, Poole, BH15 3SS, United Kingdom
Da•••••
Upgrade to Pro to see
GB-COH 01232487
Key dates
- Future Signature Date
- 30 Nov 2025 · Scheduled
Full notice record
81 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | THE CHILTERN RAILWAY COMPANY LIMITED |
| Party 1 › Address › Street | 1 Admiral Way |
| Party 1 › Address › Town / city | Sunderland |
| Party 1 › Address › Postcode | SR3 3XP |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKC23 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Private utility |
| Party 2 › Name | Flowbird Transport Limited |
| Party 2 › Address › Street | 10 Willis Way, Fleets Industrial Estate |
| Party 2 › Address › Town / city | Poole |
| Party 2 › Address › Postcode | BH15 3SS |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKK24 |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | THE CHILTERN RAILWAY COMPANY LIMITED |
Tender
| Title | Ticket Vending Machines (Retail Systems) |
| Description | Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs. In addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed. |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Reason for this procedure | The supplier is the only supplier who can maintain the TVMs as it holds the intellectual property rights which are required to be able to maintain the TVMs. The TVMs are mid-life (and not life expired) and therefore significant capex investment would be required in order to procure new TVMS which could be maintained by an alternative suppliers. As a result, there is no reasonable alternative available. |
| Special regime | utilities |
| Lot › Status | complete |
| Lot › Suitable for › SMEs | Yes |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Title | Ticket Vending Machines (Retail Systems) |
| Status | pending |
| Value › Value incl. VAT | £3,491,474 |
| Value › Value | £2,909,562 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Flowbird Transport Limited |
| Item › CPV › CPV 1 › Description | Ticket-issuing machines |
| Item › CPV › CPV 2 › Description | Transport tickets |
| Item › CPV › CPV 3 › Description | Railway transport services |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKC |
| Item › Delivery › Delivery 1 › Country | GB |
| Item › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKD |
| Item › Delivery › Delivery 2 › Country | GB |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKE |
| Item › Delivery › Delivery 3 › Country | GB |
| Item › Delivery › Delivery 3 › Country | United Kingdom |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKF |
| Item › Delivery › Delivery 4 › Country | GB |
| Item › Delivery › Delivery 4 › Country | United Kingdom |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKG |
| Item › Delivery › Delivery 5 › Country | GB |
| Item › Delivery › Delivery 5 › Country | United Kingdom |
| Item › Delivery › Delivery 6 › Region (NUTS) | UKH |
| Item › Delivery › Delivery 6 › Country | GB |
| Item › Delivery › Delivery 6 › Country | United Kingdom |
| Item › Delivery › Delivery 7 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 7 › Country | GB |
| Item › Delivery › Delivery 7 › Country | United Kingdom |
| Item › Delivery › Delivery 8 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 8 › Country | GB |
| Item › Delivery › Delivery 8 › Country | United Kingdom |
| Item › Delivery › Delivery 9 › Region (NUTS) | UKK |
| Item › Delivery › Delivery 9 › Country | GB |
| Item › Delivery › Delivery 9 › Country | United Kingdom |
| Contract period › Start | 1 Dec 2025 |
| Contract period › End | 1 Dec 2029 |
| Contract period › Can be extended to | 1 Dec 2031 |
| Can be renewed | Yes |
| Renewal › Description | Option to allow Chiltern to Extend for 2 years |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/066319-2025 |
| Document › Published | 17 Oct 2025 |
| Milestone › Type | Future signature date |
| Milestone › Due | 30 Nov 2025 |
| Milestone › Status | scheduled |