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AWARD
Complete
Third Line IT Infrastructure Support and Network Operations Centre Services
Published 24 Sep 2026
24 Sep 2026
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 North East
- Value
- £166,680
- Contract
-
3 years Duration
01/09/2026 31/08/2029
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Cottsway House, Witney, OX28 4YG, United Kingdom · UKC
Contact
Award Criteria
Not specified
Related tenders
COTTSWAY HOUSING ASSOCIATION LIMITED
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: ocds-h6vhtk-06a887
The primary objectives of this tender are to:
• Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice.
• Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate.
• Establish meaningful, contractually backed response times for monitoring alerts and incident notification.
• Provide our internal team with visibility into the monitoring and management tooling used to deliver the service.
• Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling.
• Deliver active, accountable account management with a named contact and regular service reviews.
• Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work.
Further information available in the ITT document in InTend. https://in-tendhost.co.uk/cottsway/aspx/Home.
Awarded to
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - open competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 24 Sep 2026 14:21
- OCID
- ocds-h6vhtk-06a887
- Notice ID
- ocds-h6vhtk-06a887
Organisations on this notice
Supplier SME
27-28 Old Field Road, Bridgend, CF35 5LJ, United Kingdom
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GB-COH 06583990
Full notice record
69 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | COTTSWAY HOUSING ASSOCIATION LIMITED |
| Party 1 › Address › Street | Cottsway House |
| Party 1 › Address › Town / city | Witney |
| Party 1 › Address › Postcode | OX28 4YG |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKJ14 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | ROCK I.T. SPECIALISTS LIMITED |
| Party 2 › Address › Street | 27-28 Old Field Road |
| Party 2 › Address › Town / city | Bridgend |
| Party 2 › Address › Postcode | CF35 5LJ |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKL17 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.rock.co.uk/ |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | COTTSWAY HOUSING ASSOCIATION LIMITED |
Tender
| Title | Third Line IT Infrastructure Support and Network Operations Centre Services |
| Status | complete |
| Procedure type | open |
| Procedure | Below threshold - open competition |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | ROCK I.T. SPECIALISTS LIMITED |
| Item › CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKC |
| Item › Delivery › Delivery 1 › Country | GB |
| Item › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKD |
| Item › Delivery › Delivery 2 › Country | GB |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKE |
| Item › Delivery › Delivery 3 › Country | GB |
| Item › Delivery › Delivery 3 › Country | United Kingdom |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKF |
| Item › Delivery › Delivery 4 › Country | GB |
| Item › Delivery › Delivery 4 › Country | United Kingdom |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKG |
| Item › Delivery › Delivery 5 › Country | GB |
| Item › Delivery › Delivery 5 › Country | United Kingdom |
| Item › Delivery › Delivery 6 › Region (NUTS) | UKH |
| Item › Delivery › Delivery 6 › Country | GB |
| Item › Delivery › Delivery 6 › Country | United Kingdom |
| Item › Delivery › Delivery 7 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 7 › Country | GB |
| Item › Delivery › Delivery 7 › Country | United Kingdom |
| Item › Delivery › Delivery 8 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 8 › Country | GB |
| Item › Delivery › Delivery 8 › Country | United Kingdom |
| Item › Delivery › Delivery 9 › Region (NUTS) | UKK |
| Item › Delivery › Delivery 9 › Country | GB |
| Item › Delivery › Delivery 9 › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Sep 2026 |
| Contract period › End | 31 Aug 2029 |
| Value › Value incl. VAT | £200,000 |
| Value › Value | £166,680 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 13 Aug 2026 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/090612-2026 |
| Document › Published | 24 Sep 2026 |