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Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

Published 30 Mar 2026

30 Mar 2026

COTTSWAY HOUSING ASSOCIATION LIMITED

Primary CPV: 72000000 *
IT services: consulting, software development, Internet and support
Location: 🇬🇧 Oxfordshire, South East
Value: £199,600
Contract: Not specified
Contract Types: 72 *IT services: consulting, software & supp...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Cottsway House, Witney, OX284YG, United Kingdom · UKJ14

Contact

co••••• Upgrade to Pro to see

Award Criteria

Overall quality

FULL DOCUMENTATION

Related tenders

COTTSWAY HOUSING ASSOCIATION LIMITED

All notices from this publisher

Same CPV code

72000000 *

All notices with this CPV code

Reference: ocds-h6vhtk-0677cc

Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.

Awarded to

VOICESCAPE LIMITED

Full CPV breakdown

72000000 — IT services: consulting, software development, Internet and support (primary)

Notice details

Competition: Direct award (no competition)
Contract type: Services
Bids received: 1
Winning supplier: Large company
Procurement method: Award procedure without prior publication of a call for competition
Main category: Services
Legal basis: CELEX 32014L0024
Notice status: Complete
Award status: Active
Options: Duration of contract is an initial 36 months with an option to extend to 12 months
Covered by GPA: Yes
Language: EN
Published: 30 Mar 2026 13:24
OCID: ocds-h6vhtk-0677cc
Notice ID: ocds-h6vhtk-0677cc

Competition

Bids received

Organisations on this notice

Voicescape Limited

Supplier Large

Salford, United Kingdom

GB-COH 10440336

The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015

Review Body

Oxford, United Kingdom

Lots (1)

Lot 1

Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G‑Cloud 14 framework terms.

· Cancelled

Full notice record

51 details

Everything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see

Tender

Title	Arrears Management System - Income Analytics & Engagement Services (G-Cloud)
Status	complete
CPV › Description	IT services: consulting, software development, Internet and support
Category	services
Description	Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.
Lot › Description	Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G‑Cloud 14 framework terms.
Lot › Award criteria › Criterion › Criterion 1 › Name	Overall quality
Lot › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Award criteria › Criterion › Criterion 1 › Description	80
Lot › Award criteria › Criterion › Criterion 2 › Name	Overall quality
Lot › Award criteria › Criterion › Criterion 2 › Type	cost
Lot › Award criteria › Criterion › Criterion 2 › Description	20
Lot › Has options	Yes
Lot › Options › Description	Duration of contract is an initial 36 months with an option to extend to 12 months
Lot › Status	cancelled
Item › Delivery › Region (NUTS)	UK
Procedure type	limited
Procedure	Award procedure without prior publication of a call for competition
Covered by	GPA
Review Details	The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015.
Procurement Method Rationale Classifications › Description	The procurement falls outside the scope of application of the directive

Awards

Status	active
Supplier › Name	Voicescape Limited

Organisations

Party 1 › Name	COTTSWAY HOUSING ASSOCIATION LIMITED
Party 1 › Identifier › Legal Name	COTTSWAY HOUSING ASSOCIATION LIMITED
Party 1 › Address › Street	Cottsway House
Party 1 › Address › Town / city	Witney
Party 1 › Address › Region (NUTS)	UKJ14
Party 1 › Address › Postcode	OX284YG
Party 1 › Address › Country	United Kingdom
Party 1 › Role	buyer
Party 1 › Link	https://www.cottsway.co.uk/
Party 1 › Classification › Classification 1 › Description	Registered Provider of Social Housing
Party 1 › Classification › Classification 2 › Description	Housing and community amenities
Party 2 › Name	Voicescape Limited
Party 2 › Identifier › Legal Name	Voicescape Limited
Party 2 › Address › Town / city	Salford
Party 2 › Address › Region (NUTS)	UK
Party 2 › Address › Country	United Kingdom
Party 2 › Role	supplier
Party 2 › Business size	large
Party 3 › Name	The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015
Party 3 › Identifier › Legal Name	The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015
Party 3 › Address › Town / city	Oxford
Party 3 › Address › Country	United Kingdom
Party 3 › Role	Review body

Buyer

Name	COTTSWAY HOUSING ASSOCIATION LIMITED

Contracts

Status	active
Value › Value	£199,600
Value › Currency	GBP
Signed	16 Mar 2026

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