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Complete Services
Contact Centre software
Published Today
4 Nov 2026
Closed 13 Aug 2026
- Primary CPV
-
48000000 *
Software package and information systems
- Location
- 🇬🇧 East of England
- Value
- £164,393
- Contract
-
3.3 years Duration
16/10/2026 28/02/2030
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
Causeway House, BRAINTREE, CM79HB, England · East of England
Contact
Li•••••
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li•••••
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01•••••
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Award Criteria
Not specified
Related tenders
Braintree District Council
All notices from this publisher Same CPV code
48000000 *
All notices with this CPV code
Reference: EPP0185
Contact Centre Software x 40 agents with AI via GCA framework Back Office Software 2, ref RM6285.
Full CPV breakdown
- 48000000 — Software package and information systems (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 13 Aug 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- Yes
- Language
- EN
- Published
- 04 Nov 2026 10:24
- Deadline
- 13 Aug 2026 17:00
- OCID
- ocds-b5fd17-8d26cb9d-34ca-4431-b5fc-a936a93ca4a6
- Notice ID
- EPP0185
Organisations on this notice
Supplier Large
Suite 203
Bedford Heights Brickhill Drive
Bedford
Bedfordshire
England
MK41 7PH
GB-COH 02831215
Full notice record
42 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Tender
| Title | Contact Centre software |
| Description | Contact Centre Software x 40 agents with AI via GCA framework Back Office Software 2, ref RM6285. |
| Status | complete |
| CPV › Description | Software package and information systems |
| Item › Delivery › Region (NUTS) | East of England |
| Item › Delivery › Country | United Kingdom |
| Value › Value | £164,393 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 13 Aug 2026 |
| Contract period › Start | 16 Oct 2026 |
| Contract period › End | 28 Feb 2030 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | Yes |
| Category | services |
Organisations
| Party 1 › Name | Braintree District Council |
| Party 1 › Identifier › Legal Name | Braintree District Council |
| Party 1 › Address › Street | Causeway House |
| Party 1 › Address › Town / city | BRAINTREE |
| Party 1 › Address › Postcode | CM79HB |
| Party 1 › Address › Country | England |
| Party 1 › Role | buyer |
| Party 2 › Name | Netcall Technology Limited |
| Party 2 › Identifier › Legal Name | Netcall Technology Limited |
| Party 2 › Address › Street | Suite 203 Bedford Heights Brickhill Drive Bedford Bedfordshire England MK41 7PH |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Braintree District Council |
Awards
| Status | active |
| Date | 13 Aug 2026 |
| Published | 4 Nov 2026 |
| Value › Value | £164,393 |
| Value › Currency | GBP |
| Supplier › Name | Netcall Technology Limited |
| Contract period › Start | 16 Oct 2026 |
| Contract period › End | 28 Feb 2030 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/2c74f37c-2179-4b0e-8... |
| Document › Published | 4 Nov 2026 |