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AWARD
Complete
Debt Management System Replacement
Published 19 Jan 2026
19 Jan 2026
- Primary CPV
-
48000000 *
Software package and information systems
- Location
- 🇬🇧 London
- Value
- £5,000,000
- Contract
-
3 years Duration
16/02/2026 16/02/2029
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Clearwater Court, Reading, RG1 8DB, United Kingdom · UKI
Contact
Award Criteria
Not specified
Related tenders
THAMES WATER UTILITIES LIMITED
All notices from this publisher Same CPV code
48000000 *
All notices with this CPV code
Reference: TC2261
Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.
Awarded to
Full CPV breakdown
- 48000000 — Software package and information systems (primary)
Notice details
- Buyer type
- Utility
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 19 Jan 2026
- Standstill period ends
- 28 Jan 2026
- Contract can be extended to
- 16 Feb 2031
- Renewal
- Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 19 Jan 2026 13:35
- OCID
- ocds-h6vhtk-055c64
- Notice ID
- TC2261
Organisations on this notice
Supplier SME
Key dates
- Future Signature Date
- 2 Feb 2026 · Scheduled
Full notice record
63 detailsEverything the publisher included in this notice, organised by section. Contact details hidden: upgrade to Pro to see
Organisations
| Party 1 › Name | THAMES WATER UTILITIES LIMITED |
| Party 1 › Address › Street | Clearwater Court |
| Party 1 › Address › Town / city | Reading |
| Party 1 › Address › Postcode | RG1 8DB |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKJ11 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Private utility |
| Party 2 › Name | QUALCO (UK) LIMITED |
| Party 2 › Address › Street | 15 Westferry Circus |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | E14 4HD |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI42 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.qualco.co.uk |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | THAMES WATER UTILITIES LIMITED |
Tender
| Title | Debt Management System Replacement |
| Description | Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment. |
| Status | complete |
| Procedure type | selective |
| Procedure | Competitive flexible procedure |
| Special regime | utilities |
| Lot › Status | complete |
Awards
| Title | TC2261 Debt Management System Replacement |
| Status | pending |
| Date | 19 Jan 2026 |
| Value › Value incl. VAT | £6,000,000 |
| Value › Value | £5,000,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | QUALCO (UK) LIMITED |
| Item › CPV › CPV 1 › Description | Software package and information systems |
| Item › CPV › CPV 2 › Description | Software implementation services |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 1 › Country | GB |
| Item › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 2 › Country | GB |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Standstill period › End | 28 Jan 2026 |
| Contract period › Start | 16 Feb 2026 |
| Contract period › End | 16 Feb 2029 |
| Contract period › Can be extended to | 16 Feb 2031 |
| Can be renewed | Yes |
| Renewal › Description | Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years. |
| Has options | Yes |
| Options › Description | The right to additional purchases while the contract is valid. The right to additional purchases while the contract is valid. The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/004352-2026 |
| Document › Published | 19 Jan 2026 |
| Assessment Summaries Date Sent | 19 Jan 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 2 Feb 2026 |
| Milestone › Status | scheduled |